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If you purchased credits for a profile for someone and assigned them an access code but now they will not be completing the profile, what can you do? Are you stuck with an unused, but paid for, profile? Do you lose those credits? No.
You can reclaim credits assigned to people who never completed a profile.
Go to Manage Your Account | Unassign Access Codes.
Search for reports. Usually searching by Access Code Status is sufficient. Searching by date also works well.
Click the Search button to return a list of all individual pending Access Codes.
Select individual Access Codes to unassign and press the Next button, or press the Select All button to unassign all pending codes returned in the search results.
Press the Unassign Access Codes button at the bottom of the screen to continue.
Press OK to send a custom email message to Respondents, or Cancel allow EPIC to send the default email message.
The confirmation page displays of summary of Access Codes status and the associated credit transaction.
EPIC Quick Start Guide
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